Refund policy

90-Night Risk-Free Trial & Return Policy

We want you to love your Sleepify. That's why we offer a 90-night risk-free trial: you have 90 days after receiving your item to request a return.

You are welcome to try your Sleepify mask at home. To be eligible for a return, the item must be returned complete, clean and undamaged, preferably in its original packaging. You will also need your receipt or proof of purchase.

To start a return, contact us at infomimopaws@gmail.com with your order number. Returns must be sent to the address we provide in our reply.

If your return is accepted, we will send you a return shipping label, along with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

For any questions about returns, contact us at infomimopaws@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, such as perishable goods (such as food, flowers or plants), custom products (such as special orders or personalized items) and hazardous materials, flammable liquids or gases. Gift cards are not returnable. Please get in touch if you have questions or concerns about a specific item.

Exchanges
The fastest way to make sure you get what you want is to return the item you have and, once the return is accepted, make a separate purchase for the new item.

European Union 14-day cooling-off period
Notwithstanding the above, if your order is shipped within the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. You will also need your receipt or proof of purchase.

Refunds
We will notify you once we have received and inspected your return, and let you know if the refund was approved or not. If approved, you will be automatically refunded to your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we approved your return, please contact us at infomimopaws@gmail.com.